Need Help?
You’re in the right place. We’ve gathered all the answers to the things people ask us most.
General
Where can I contact you?
You can reach us through our Contact Page.We’re always happy to help!
Can I return my order?
Custom orders cannot be returned unless there’s a defect or issue. Please contact us if needed.
Can I make changes to my order after placing it?
If you need to make changes, please contact us within 24 hours of placing your order. After that, changes may not be possible if production has already started.
How long is the delivery time?
Delivery times vary depending on the product. You can find specific delivery estimates on each product page.
What are the shipping costs?
Shipping costs vary and are calculated at checkout based on your location.
Do you offer worldwide shipping?
Yes, we ship worldwide. Delivery times may vary by destination.
My order hasn't arrived, or is incomplete. What should I do?
Contact us immediately, and we’ll work to resolve the issue quickly.
Artwork
Do you draw more than just dogs and cats?
Yes! While dogs and cats are the most common, we’re happy to create portraits of all pets—rabbits, birds, horses, reptiles—you name it. If you love them, we can draw them.
Do I get a preview of my artwork before it gets shipped?
Absolutely. We’ll send you a preview to make sure you’re 100% happy with the design before we print and ship it.
Can I have more than one pet in one portrait?
It depends on the style—some allow for multiple pets, while others are designed for just one. You’ll see the option to select the number of pets when you’re shopping.
Can I put the date of birth and/or death in one portrait?
Yes, you can. Just let us know when placing your order. Adding custom text like this is available for an additional fee.
Are your pet portraits digital or printed?
We offer high-quality printed portraits, but if you'd like a digital copy as well, you can add it to your order for an additional cost.
Do you also draw human portraits?
Our focus is on pet portraits, but we’re open to special requests. Feel free to contact us with details, and we’ll see what we can do.
Can my portrait be done without a name?
Yes! If you prefer a clean, minimalist look without text, just let us know when you place your order.
How do I take a good photo?
Good lighting and clear focus are key. Natural light works best—avoid harsh shadows. Try to capture your pet at eye level with their face and features clearly visible.
What type of photo should I provide for my pet's portrait?
A clear, high-resolution photo taken in good lighting works best. The more detail we can see, the better the final portrait will be.
What sizes are available for the portraits?
We offer a range of sizes. You can view the available options on each product page when placing your order.
How should I care for my printed portrait?
Keep your portrait out of direct sunlight to prevent fading and handle it with clean, dry hands to avoid smudges.
How and where can I find my digital pet portrait or proofs for physical items?
We’ll email your digital portrait or proof to the address you provided at checkout. Be sure to check your spam folder if you don’t see it!
Jewelry
Do you offer engraved pet jewelry?
Yes, we can engrave names, dates, or even paw prints on select jewelry items.
What materials are used for your jewelry?
Our jewelry is crafted from high-quality metals. Specific material information can be found on each product page.
Can I include my pet's name or paw print on the jewelry?
Yes, personalization options include names, dates and custom designs like paw prints or pet portraits.
Is the jewelry hypoallergenic?
Yes, all our jewelry is made with hypoallergenic materials, making it safe for sensitive skin.
How do I care for my engraved jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and moisture. Gently clean with a soft cloth and store in a dry, cool place when not in use.
Do you offer custom designs beyond pet names and paw prints?
Yes, we’re happy to work with custom requests. If you have a specific design in mind, contact us, and we’ll see what’s possible.
Is the jewelry waterproof?
While our jewelry is durable, we recommend removing it before swimming, showering, or exposure to water to maintain its shine and prevent tarnishing.
How long does it take to make custom jewelry?
Production time varies, but custom jewelry typically takes 2-5 business days from order placement to shipping. We’ll keep you updated throughout the process.
Accessories
What types of accessories do you offer?
We offer a variety of custom accessories, including phone cases, mugs, keychains, and more—each designed to showcase your pet in style.
Are the phone cases compatible with all phone models?
We offer cases for a wide range of phone models. You’ll find the list of compatible devices on each product page.
Are the phone cases durable and protective?
Yes, our phone cases are designed to be both stylish and protective. For extra durability, we also offer a Tough case with added impact resistance.
Are the mugs dishwasher and microwave safe?
Yes, our mugs are both dishwasher and microwave safe. However, for long-lasting vibrancy, we recommend hand washing.
Can I include my pet's name on the accessories?
Yes, you can personalize your accessories with your pet’s name, and in some cases, additional text. Just let us know when placing your order.
Will the design fade over time?
Our printing process ensures vibrant, long-lasting designs. With proper care, your custom accessories will look great for years to come.
Do you offer different styles or colors for phone cases and mugs?
Yes, we offer a variety of styles and color options. You can choose your preferences on each product page.
How long does it take to receive my custom accessory?
Processing and shipping times vary, but you’ll find estimated delivery times on each product page. We’ll also keep you updated on your order’s progress.
Still Have Questions?
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