Refund policy

At Picture Pawfect, we take pride in creating bespoke, high-quality items designed with your cherished pets in mind. Due to the personalized nature of our products, we are unable to issue refunds for custom-made orders. However, we are committed to ensuring that every customer is delighted with their purchase, and we are here to address any concerns promptly and professionally.

Damages and Issues

We carefully inspect every item before it is shipped, but we encourage you to inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us immediately at info@picturepawfect.co.uk. We will work swiftly to evaluate the issue and provide a resolution that meets our high standards of quality and care.

Refunds

If a return is approved under special circumstances, you will be notified once we’ve received and inspected the item. If your refund is approved, it will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please don’t hesitate to contact us at info@picturepawfect.co.uk, and we will assist you further.

Contact Us

For any return inquiries, questions, or concerns, you can reach us at info@picturepawfect.co.uk. Our team is here to assist you and ensure that your experience with Picture Pawfect is as seamless and enjoyable as possible.

Thank you for choosing Picture Pawfect. We are honored to create something truly special for you and your beloved pets.